Terms & Conditions

TERMS & CONDITIONS

with Customer Information

1. Scope of Application

1.1 These Terms and Conditions (“Terms”) of Dr. Björn Ludwig, trading as Dr. Björn Ludwig (“Provider”), apply to all contracts for participation in online and live courses and the provision of digital content (“Services”) concluded between the Provider and an entrepreneur (“Customer”) via the Provider’s website. Any conflicting or deviating terms of the Customer are hereby expressly rejected unless otherwise agreed in writing.

1.2 An entrepreneur is any natural or legal person or legally responsible partnership acting in the exercise of their commercial or independent professional activity. These Services are offered exclusively to entrepreneurs. Consumers are excluded.

1.3 “Digital content” means data produced and supplied in digital form.

2. Services of the Provider

2.1 The Provider renders Services through qualified personnel selected by the Provider and may engage third parties as subcontractors. Unless expressly stated otherwise, the Customer has no right to the selection of a specific person.

2.2 The Provider performs Services with due professional care and to the best of its knowledge. However, no specific success or learning outcome is owed. Any results depend substantially on the Customer’s own efforts, over which the Provider has no control.

3. Conclusion of Contract

3.1 The Services presented on the website do not constitute binding offers but invitations to submit a binding offer by the Customer.

3.2 The Customer submits a legally binding offer by completing the online registration form and clicking the final booking button.

3.3 The Provider may accept the offer within five (5) days by:

sending a written or electronic confirmation (email), or
requesting payment from the Customer.

If acceptance does not occur within this period, the offer is deemed rejected. For live online courses, if the selected course begins before the acceptance period expires, acceptance must occur at least 24 hours prior to the course start unless otherwise agreed.

3.4 The contract text is stored by the Provider and transmitted to the Customer by email. Registered users may access their bookings via their password-protected account.

3.5 Input errors can be corrected at any time prior to final submission.

3.6 The contract language is German.

3.7 Contractual communication is generally conducted by email. The Customer must ensure correct and deliverable email details.

4. No Right of Withdrawal – Cancellation – Event Changes

These Services are offered exclusively to entrepreneurs. There is no statutory right of withdrawal.

Cancellation

Cancellation of registrations is excluded. No refund is granted in case of non-attendance.

Substitute Participant

As a gesture of goodwill, the Customer may nominate a substitute participant up to 14 calendar days before the event by written notice (email). After this deadline, substitutions are no longer possible.

Instructor Illness / Event Changes

In case of instructor illness or unavailability, the Provider may provide a qualified substitute or cancel the event.
If cancelled by the Provider, the participation fee will be fully refunded. Any further claims (e.g., travel costs, loss of earnings) are excluded.

5. Prices and Payment

5.1 All prices are total prices including statutory VAT unless otherwise stated.

5.2 Payment methods offered on the website are available.

5.3 For payments from outside the European Union, additional bank or transfer fees may apply and are borne by the Customer.

5.4 Payments via Mollie B.V. are processed in accordance with Mollie’s terms.

5.5 Payments via PayPal are processed under PayPal’s user terms.

5.6 Payments via SOFORT (Klarna) are processed under Klarna’s SOFORT terms.

6. Content and Course Materials

6.1 The Provider holds all rights necessary for the provision of the Services and any course materials.

6.2 Course materials are provided exclusively in electronic form (email/download) unless otherwise agreed.

6.3 The Customer may use the content solely for the contractual purpose. Recording, reproduction, distribution or public access is prohibited without prior written consent.

7. Warranty

Statutory warranty rights apply.

8. Liability

8.1 The Provider is fully liable for damages resulting from:

intent or gross negligence,
injury to life, body or health,
mandatory statutory liability (e.g., Product Liability Act),
any expressly granted guarantees.

8.2 In case of negligent breach of essential contractual obligations, liability is limited to the foreseeable, contract-typical damage.

8.3 Any further liability is excluded.

8.4 These provisions also apply to vicarious agents and legal representatives.

9. Governing Law

German law shall apply to all legal relationships, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10. Alternative Dispute Resolution

The EU provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr

The Provider is neither obliged nor willing to participate in consumer dispute resolution proceedings.